At AncestryLogin.org, we strive to provide high-quality independent support for Family Tree Maker 2024. Our Refund Policy outlines the conditions under which refunds may be issued for our services and digital products. By purchasing or using our services, you agree to this policy. Please read it carefully before making any purchase.
1. General Refund Guidelines
We offer refunds on a case-by-case basis to ensure customer satisfaction. However, due to the nature of our digital services and products, refunds are limited. All refund requests must be submitted within 7 days of purchase, unless otherwise specified. Refunds are processed back to the original payment method and may take 5-10 business days to appear on your statement.
2. Eligibility for Refunds
Refunds may be considered for the following reasons:
- Technical Issues: If our support services fail to resolve your Family Tree Maker 2024 issue due to circumstances within our control (e.g., incorrect advice leading to unresolved problems).
- Duplicate Purchases: If you accidentally purchase the same service or product multiple times.
- Service Not Rendered: If we are unable to provide the agreed-upon support (e.g., via our Family Tree Maker Support Number) after payment.
We reserve the right to deny refund requests if we determine that the service was provided as described or if the issue stems from user error, third-party software, or factors beyond our control.
3. Digital Download Products
AncestryLogin.org offers digital download products, such as guides, tutorials, or software tools related to Family Tree Maker 2024. Once a digital product is downloaded and used, no refunds will be issued. This policy is in place because digital products cannot be returned or “un-downloaded” after access.
- Before Download: If you request a refund prior to downloading the product, we may process it at our discretion, provided no access has been granted.
- After Download: All sales are final. By downloading and using the product, you waive your right to a refund.
Please ensure the product meets your needs before completing the download. We recommend reviewing product descriptions and contacting our support team with any questions beforehand.
4. Non-Refundable Items
The following are non-refundable under any circumstances:
- Services that have been fully delivered, such as completed troubleshooting sessions or consultations.
- Promotional or discounted items, unless explicitly stated otherwise.
- Any fees associated with third-party payment processors.
5. How to Request a Refund
To request a refund:
- Contact our support team via our Family Tree Maker Support Number (+1-214-519-8233) or email at support@ancestrylogin.org.
- Provide your order number, purchase date, and a detailed explanation of the reason for the refund request.
- Our team will review your request and respond within 48 hours.
We may require additional information or evidence to process your request.
6. Changes to This Refund Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with a revised “Effective Date.” Continued use of our services after updates constitutes acceptance of the new policy.
7. Contact Us
If you have questions about this Refund Policy or need assistance with a refund request, please reach out to us:
AncestryLogin.org
Phone: +1-214-519-8233
Email: support@ancestrylogin.org
Address: [8700 Stonebrook Pkwy Frisco, TX 75034]