Family Tree Maker (FTM) is a popular genealogy software used by millions of people worldwide to build and organize their family history. While it is a powerful tool, users often face technical issues that interrupt their research work. The good news is that most Family Tree Maker errors are easy to fix with the right guidance.
In this article, we will discuss the most common Family Tree Maker problems and their solutions. Whether you use FTM 2014, 2017, 2019, or the latest version, this guide will help you troubleshoot and continue your genealogy journey smoothly.
✅ Common Causes of Family Tree Maker Errors
Before jumping into solutions, it helps to understand why errors occur in FTM. Here are some common reasons:
- Software installation issues
- Outdated program version
- Slow or unstable internet connection
- Corrupted FTM tree file (.ftm)
- Sync problems with Ancestry
- Incorrect file backup settings
- Issues caused by antivirus or firewall
- Damaged media links or missing files
🔧 Common Family Tree Maker Errors and How to Fix Them
1. Family Tree Maker Keeps Crashing or Freezing
If FTM crashes randomly, especially during sync or saving, it may be caused by a corrupted file or missing update.
How to Fix:
- Update Family Tree Maker to the latest version.
- Compact and optimize your tree:
Tools > Compact File - Disable antivirus temporarily while running FTM.
- Copy your tree file to a new location and reopen it.
2. FTM Not Syncing with Ancestry
Sync problems are one of the most reported issues with Family Tree Maker.
Common Error Messages:
- “Sync Error – An error occurred during data transfer.”
- “Cannot Connect to Ancestry.”
How to Fix:
- Log out and login again from Tree Browser.
- Check internet connection.
- Go to FTM > Options > Restore Sync Connection.
- Turn off VPN or proxy if used.
3. Family Tree Maker Not Responding
Sometimes FTM stops responding due to a large tree or insufficient system memory.
How to Fix:
- Increase virtual memory in PC settings.
- Clear temporary files.
- Close unused applications before opening FTM.
- Run the software as Administrator.
4. Error While Installing or Updating FTM
Installation errors are often due to missing system files or Windows updates.
How to Fix:
- Download FTM from the official MacKiev website.
- Right-click setup file and choose Run as Administrator.
- Install missing components like Microsoft .NET Framework.
- Retry installation after disabling antivirus.
5. Missing Media Files in Family Tree Maker
This error occurs when images or media files get disconnected from your FTM file.
How to Fix:
- Go to Media Workspace > Find Missing Media.
- Relink missing files manually.
- Keep media and tree files in one folder to avoid broken links.
- Run Compact File after relinking.
6. Corrupted FTM File (.ftm)
A corrupted family tree file can prevent FTM from loading.
How to Fix:
- Restore from backup (.ftmb file).
- Use Tools > Compact File > Perform Extended Analysis.
- Create a new tree and merge data if needed.
7. Error: “FTM Cannot Connect to the Internet”
This is usually a network or firewall issue.
How to Fix:
- Check your firewall settings.
- Add FTM to Allowed Apps list.
- Restart router or modem.
- Try connecting using a mobile hotspot.
💾 How to Prevent Family Tree Maker Errors
To avoid future issues, follow these best practices:
- Regularly backup your FTM tree.
- Keep software up to date.
- Avoid forcing sync during heavy internet usage.
- Store media files in organized folders.
- Compact your tree frequently.
- Use a stable internet connection.
📦 Backup and Restore Tips
How to Backup FTM:
- Go to File > Backup.
- Tick “Media Files” and “Restore Sync”.
- Save as
.ftmbfile.
How to Restore:
- Open FTM > File > Restore.
- Select your
.ftmbbackup file. - Click Restore.
🛠️ Best Tools to Fix FTM Issues
| Tool | Purpose |
|---|---|
| Compact File Tool | Fix corruption and file errors |
| Sync Repair Tool | Fix Ancestry sync issues |
| Media Relinker | Reconnect lost media |
| Tree Browser | Manage online trees |
✅ Final Thoughts
Family Tree Maker is a reliable genealogy software, but like any program, it may show errors from time to time. Most problems can be solved easily by following the troubleshooting steps listed in this guide. Keeping your software updated and backing up regularly will help you avoid major issues.
If you still face problems, you can contact Family Tree Maker support for expert help.
🔎 FAQs About Family Tree Maker Errors
Q1. Why does FTM freeze during sync?
A: Large trees or slow internet connections can cause freezing. Try compacting the file and syncing again.
Q2. Can I fix a corrupted FTM file?
A: Yes, restore from backup or run Compact File with extended analysis.
Q3. How do I fix missing media in FTM?
A: Go to Find Missing Media and reconnect files manually.